Google Drive

My experience is very limited in Google Drive.  I've only had the opportunity to use Google Drive once.  I used it for a survey that I created. From what I researched, I could use Google Drive as an Internet flash drive.  I hope to have more opportunities to explore the different options of Google Drive.

Strengthen written communication

The ways this chapter has helped me recognize how I can strengthen my written communication:

• By using the 4 C's
• Complete
• Correct
• Concise
• Courteous
• By using the 6 planning steps
• Know your purpose or goal
• Visualize/Analyze your reader
• Choose your ideas (consider your tone)
• Get your facts
• Organize content
• Write, revise, proofread, and rewrite
• By using the correct approach for the right situation
• Direct
• Good news
• Indirect
• Bad news
• Persuasive
• Sales/special request

With these tools that I was given in this chapter I am hopeful I can improve my writing skills.  I have always had problems with english and writing. I need to proofread my work more.

Poor Customer Service

Recently I switched phone carriers from Verizon to AT&T.  When I went into the store to change carriers I was greeted promptly.  They were having problems with their system.  I was told they could not activate my number.  But my number was no longer on Verizon either.  I was told it would take about 5 days to activate my number.  Now I had no phone number, it was somewhere lost.  After about 4 hours, they gave me a loaner number.  They kept my sim card, which had all my contacts on it.  When I went in to complete the transaction I started 5 days earlier, my sim card was missing.  AT&T lost my 200 contacts, all they could say was sorry.  I was very displeased with them.  I was told that I would receive a credit on my bill.  I received my bill.  There was no credit, but there was a charge for an extra phone.  I still have not be able to resolve this matter.  My experience with AT&T as an external customer was displeasing.

Here are a few ways AT&T could of handled my situation better:

• They should of not been careless with my sim card.
• They should not of took so long to let me know that there was a problem with the system.
• They should of followed up on making sure I had the appropriate credit on my account.
• They should of noted that the phone number was on loan and not to be charged to the account.

I will stay with AT&T because I am under contract.  I hope the customer service will improve.

Future Leader

This chapter on leadership was very informative. This chapter states that not everyone can be a leader.  I've been in management before.  For seven years I ran an RV Park.  I was the operational manager.  During the seven years, I used a lot of the ideas that was in this chapter.  Being a leader you need to be open to suggestions of others.  A large part of the job is to guide the people under you.  When I was the operation manager of the RV Park, I did not ask my employees to do anything I would not do.  I would work along side of them and answer any questions.

In the future I will continue to use this strategy.  Making sure there is open communication.  Set goals for our group.  I will lead our team into the future.  I will take charge and delegate tasks as needed.