Recently I switched phone carriers from Verizon to AT&T. When I went into the store to change carriers I was greeted promptly. They were having problems with their system. I was told they could not activate my number. But my number was no longer on Verizon either. I was told it would take about 5 days to activate my number. Now I had no phone number, it was somewhere lost. After about 4 hours, they gave me a loaner number. They kept my sim card, which had all my contacts on it. When I went in to complete the transaction I started 5 days earlier, my sim card was missing. AT&T lost my 200 contacts, all they could say was sorry. I was very displeased with them. I was told that I would receive a credit on my bill. I received my bill. There was no credit, but there was a charge for an extra phone. I still have not be able to resolve this matter. My experience with AT&T as an external customer was displeasing.
Here are a few ways AT&T could of handled my situation better:
- They should of not been careless with my sim card.
- They should not of took so long to let me know that there was a problem with the system.
- They should of followed up on making sure I had the appropriate credit on my account.
- They should of noted that the phone number was on loan and not to be charged to the account.
I will stay with AT&T because I am under contract. I hope the customer service will improve.
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